a) Replacement copies:
If you received a damaged or defective item, we’ll ship you a replacement of the exact item. Please e-mail us at: firstname.lastname@example.org
u can find the retour form in this link: Retour form
b) When will I get my refund for a purchase I am not happy about?
Usually in about 4-5 weeks. Most refunds are refunded in about 10 days after we receive and process your return. You must return the goods in perfect condition and well packed. We charge an administration cost of 5 euro for Belgium, and 15 euro outside of Belgium. You have 2 weeks form the date of purchase to return the book(s). shipping costs are not refunded.
Please also state the reason why you were not happy about the purchase and mail us at: email@example.com
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.